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Complaints call center not capable to handle the work

11 February 2014, 8:26 am

Ekurhuleni's complaints call center is to be a center supposedly for handling customer complaints, but lately more complaints have been coming in about the company itself.

When calling in, you have to wait an average of 30 minutes before getting through. Sometimes just as you pick up the line, it drops and the process starts all over.

On some occasions you can even wait for an hour with no response.

It is clear that the call center is inefficient or not capable to handle the call volumes.

And also don't expect them to return your calls.


Read More: News on LookLocal / Author - J VD WESTHUIZEN / Ekurhuleni's complaints call centre /

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